1. Project Engagement

By initiating a project with Surge Design, you agree to our outlined scope, pricing, and delivery timeline. All work begins upon confirmation and initial payment.

2. Communication & Collaboration

We expect timely feedback and communication throughout the process to ensure quality and efficiency. Delays in response may affect delivery timelines.

3. Intellectual Property

All design and development work created by Surge Design remains our property until full payment is received. Upon completion and full payment, ownership transfers to the client.

4. Refund Policy

We do not offer refunds once a project has started. If the project is paused or cancelled (by either party), all work completed up to that point will be delivered in its current form. The client retains the right to use the delivered materials as agreed.

5. Retainer Terms

For retainer clients, unused time or requests do not carry over unless otherwise stated. Retainers may be paused or cancelled anytime with written notice.

6. Revisions

Most projects include a set number of revisions. Additional revisions or scope changes may result in added costs or timeline extensions.

7. Credits

Surge Design reserves the right to showcase completed projects in our portfolio, unless a prior agreement for white-label or NDA is made.